Last updated: 15 July 2026 · India
1. Introduction
These Terms & Conditions (“Terms”) govern your access to and use of the Fam Farmer website, mobile web experience, customer portal, ordering flows, and related services (collectively, the “Services”) offered by Fam Farmer (“we”, “us”, “our”). Fam Farmer is a farmer-led agency that sources vegetables and farm products directly from growers and delivers them to customers with traceability. By creating or using an account, placing an order, or otherwise using the Services, you agree to these Terms. If you do not agree, please do not use the Services.
2. Eligibility
You represent that you are at least 18 years of age and legally capable of entering into a binding contract under the Indian Contract Act, 1872. If you use the Services on behalf of another person or entity, you confirm that you are authorised to do so.
3. Account & communications
Access may require a valid Indian mobile number and PIN- or OTP-based authentication. You agree to provide accurate information and to keep your credentials confidential. You are responsible for activity under your account except where caused by our gross negligence or wilful misconduct. We may send you transactional messages (order status, delivery, payments) and, where permitted, service-related notices by SMS, WhatsApp, email, or in-app prompts.
4. Nature of products
We offer farm-direct vegetables, seasonal produce, grocery-style farm products, custom and weekly baskets, exclusive farmer baskets, and related items. Agricultural products are natural and may vary by season, size, weight, appearance, and availability. Product images are illustrative. Traceability details (such as grower, farming practice, or harvest timing) are provided in good faith based on information from partner farmers and our records; they may be updated when better information becomes available. Minor substitutions consistent with industry practice may apply where an item is unavailable—we will endeavour to provide comparable quality and value.
5. Orders, pricing & taxes
All orders are offers that we may accept or decline (for example, due to stock, service area, farmer supply, or suspected fraud). Prices, basket compositions, delivery fees, and promotions are as displayed at checkout unless clearly stated otherwise. Applicable taxes (such as GST, where chargeable) will be shown or invoiced as required under Indian law.
6. Delivery
Delivery is available only in cities and areas Fam Farmer currently serves. Slots and timelines are estimates and may be affected by weather, traffic, harvest schedules, force majeure events, or operational constraints. Risk of loss for perishable goods generally passes on delivery to the address you provide. If you are unavailable, our delivery policy (including redelivery or cancellation charges) as communicated at the time of order or on our channels will apply.
7. Payments
Payments are processed through secure third-party payment gateways and methods made available in the app (including UPI, cards, net banking, cash on delivery, and wallets as applicable). You authorise us and our payment partners to charge the total amount for accepted orders. You agree to comply with the payment provider’s terms. We do not store complete card numbers on our servers where tokenisation or gateway-hosted fields are used.
8. Wallet, credits & promotional balance
If we offer a wallet, store credit, coins, or similar balances, they are redeemable only within the Services under the rules we publish. Unless stated otherwise, such balances may not be transferable, may expire, and are not legal tender. Misuse, chargebacks without valid basis, or breach of these Terms may lead to suspension, forfeiture, or adjustment of balances as permitted by law.
9. Subscriptions & recurring plans
Subscription or recurring basket plans (including exclusive farmer baskets where offered) renew and bill as described at signup or in your account settings. You may pause, modify, or cancel where the product flow allows, subject to cut-off times already communicated for upcoming deliveries. No guarantee is made of uninterrupted service if supply, logistics, farmer availability, or safety considerations require temporary changes.
10. Cancellations & refunds
Cancellation and refund eligibility depends on product type (especially perishables), preparation status, and time of request. Where the Consumer Protection Act, 2019 and applicable rules grant you rights, those rights are preserved. For other cases, our reasonable commercial policy—shown before payment or in order communications—will apply. Refunds, if approved, are typically credited to the original payment method or wallet within timelines dependent on banks and partners.
11. Acceptable use
You will not misuse the Services, interfere with security, scrape data without consent, harass staff, farmers, or delivery partners, submit false information, or attempt to circumvent payment or delivery verification. We may suspend or terminate access for violations.
12. Intellectual property
Fam Farmer branding, logos, content, software, farmer stories, farm standards materials, and other assets in the Services are owned by us or our licensors. You receive a limited, non-exclusive, non-transferable licence to use the Services for personal, non-commercial ordering. No reverse engineering or unauthorised copying.
13. Third-party services
Maps, analytics, messaging, hosting, and payment providers may process data under their policies. Your use of those features may be subject to additional third-party terms.
14. Disclaimer of warranties
To the maximum extent permitted by applicable law, the Services and products are provided on an “as is” and “as available” basis. We do not warrant uninterrupted or error-free operation. Nothing in these Terms excludes or limits any warranty or liability that cannot be excluded under Indian law, including consumer statutory rights where applicable.
15. Limitation of liability
Subject to applicable law, our aggregate liability arising out of or relating to the Services or these Terms is limited to the amount you paid us for the specific order giving rise to the claim in the three (3) months preceding the event, or ₹2,000, whichever is higher—except where such limitation is prohibited (for example, death, personal injury due to negligence, fraud, or other non-excludable claims). We are not liable for indirect, consequential, or punitive damages except where such exclusion is unlawful.
16. Indemnity
You agree to indemnify and hold harmless Fam Farmer and its team against claims, losses, and reasonable expenses arising from your breach of these Terms, misuse of the Services, or violation of law—except to the extent finally judicially determined to result primarily from our own wrongdoing.
17. Force majeure
We are not liable for delay or failure caused by events beyond reasonable control, including natural disasters, epidemics, government actions, strikes, utility failures, crop failure, or supply chain disruptions.
18. Governing law & disputes
These Terms are governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019 (including access to consumer commissions where available), courts at Chandigarh, India shall have exclusive jurisdiction over disputes, unless another forum is mandated by law.
19. Changes
We may update these Terms by posting a revised version in the Services (including on famfarmer.com). Material changes may be highlighted or require renewed acknowledgement where required. Continued use after the effective date constitutes acceptance unless applicable law requires otherwise.
20. Contact
For questions about these Terms, contact Fam Farmer using the details published on about-fam-farmer or through official in-app or WhatsApp support channels.
Important: This document is a practical template for Fam Farmer’s India farm-to-customer operations and is not a substitute for advice from a qualified lawyer. Please have it reviewed and adapted to your exact legal entity, locations, and payment setup.
