Last updated: 15 July 2026 · India
This Privacy Policy describes how Fam Farmer (“we”, “us”, “our”) collects, uses, stores, and shares personal data when you use famfarmer.com, our customer website/app experience, place orders, pay, or interact with support. Fam Farmer is a farmer-led agency connecting customers with farm-direct produce. We operate primarily in India and process personal data in line with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Information Technology Act, 2000 and rules issued thereunder, as applicable.
This Policy applies to customers and prospective customers who use our digital Services. Partner farmers, delivery partners, staff, vendors, and other categories may receive separate notices where relevant.
Depending on how you use the Services, we may process:
We use data to:
Where the DPDP Act applies, we rely on grounds such as your consent (where required), performance of a contract, compliance with legal obligations, and certain legitimate uses permitted by law.
We use cookies and local storage to keep you signed in, remember preferences, measure traffic, and reduce fraud. You can control cookies through browser settings; disabling some cookies may limit features.
We share personal data with service providers who help us run Fam Farmer, for example: payment gateways, SMS/WhatsApp delivery, cloud hosting, logistics and delivery partners, maps, and customer-support tools. Where needed to fulfil your order, limited delivery details may be shared with the relevant farmer or fulfilment partner. They process data on our instructions and under contractual safeguards. We may disclose information if required by law, court order, or to protect rights, safety, and security. Business transfers (e.g., merger) may involve data transfer with notice as required.
We generally store and process personal data in India. If any processor hosts data outside India, we take steps consistent with applicable cross-border transfer requirements.
We retain personal data only as long as needed for the purposes above, including statutory retention (such as tax, accounting, or consumer complaint records), fraud monitoring, and dispute resolution. After retention periods end, we delete or anonymise data where feasible.
We implement reasonable technical and organisational measures—encryption in transit where appropriate, access controls, and vendor due diligence. No method of transmission or storage is 100% secure; please protect your PIN/device and do not share OTPs or credentials.
Subject to applicable law, you may request access to, correction of, or update to your personal data; withdraw consent for non-essential processing where consent was the basis; and object to certain direct marketing. You may exercise rights by contacting us as below. We may need to verify your identity before responding. If you have concerns under the DPDP Act, you may also use the mechanisms provided by law once fully operational (including the Data Protection Board of India as notified).
The Services are not directed at minors under 18. We do not knowingly collect personal data from children. If you believe we have, contact us and we will promptly review and delete information as required.
For privacy questions, requests, or complaints about Fam Farmer, contact our Grievance Officer / privacy channel using the official email or phone number published on famfarmer.com (including about-fam-farmer) or provided in the app. We will acknowledge and work to resolve genuine requests within reasonable timelines as required by applicable rules.
We may revise this Policy from time to time. The “Last updated” date will change accordingly. Significant changes may be communicated through the Services or other appropriate means.
Important: This Privacy Policy is a practical template aligned with Fam Farmer’s Indian digital-consumer practices and is not legal advice. A qualified professional should review it against your actual data flows, vendors, and notices required under the DPDP Act and other regulations.